SERVICE NOW
About Course
ServiceNow is the leading platform for IT Service Management (ITSM). This course prepares students to become ServiceNow Administrators and Developers. The first month covers the platform interface and database architecture, while the second month focuses on workflow automation and custom application development.
Course Content
Month 1: Theory & Concepts (Monday – Friday Classes)
Module 1: Platform Overview
Module 2: User & Group Management
Module 3: Data Schema & Import Sets
Module 4: Scripting & Business Rules
Module 5: Flow Designer
Module 6: Service Catalog
Month 2: Industry-Level Projects
Project 1: Custom IT Helpdesk Portal
Project 2: Automated Incident Management Workflow
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